Lighthouse Consulting Services - Workshops
The Personality Code Series:
here to view video
and other materials.
- Customer Service Training
- Dealing with Conflict in the Workplace
- Direct Selling
- Enhancing Your Intergenerational Management Skills
- Enhancing Your Interpersonal Communication
- Entry Level & Senior Sales Training
- Growing Your Bottom Line - A Strategic and Tactical Approach To Looking At Yourself & Your People
- Hire Right The First Time
- Keep What You've Got
- Making the Transition from Customer Service to Sales
- Managing Up, Managing Down & Managing Up For The Future
- Pedal to the Metal & Never Letting Up Through Target Marketing, Selling & Maintaining What You've Got!
- Presentation Skills for the Persuasive Leader
- Selling Secrets – Connecting UVP with Style
- Team Building
- The Key To Maximizing ROPC (Return On People Cost)
- Thinking Clearly or Is Stress Getting In the Way?
- Using Personality Assessments To Maximize Your Dollar Return
For a detailed presentation
outline and fees, please email us at firstname.lastname@example.org.
Studies show that when
management uses a supportive communicational style in the workplace,
employee satisfaction and productivity increases. Additionally, many
organizations find that when employees are better skilled in effective
communication, their ability to listen to instructions and communicate
with coworkers and supervisors improves. Introducing your workers to
these specific communication techniques through LCS workshops not only
helps you save money, but increases the return on a valuable
investment: your employees.
One example of how communication impacts workflow and performance is
sales manager needs to complete a proposal ASAP. While giving harried
instructions to her staff, the manager comes across brusquely and gives
unclear instructions. Because of the way the message is
“delivered,” the staff members are more focused on
manager’s poor communication rather than the task at hand.
than approaching her with any questions they have, the take the
instructions “as is,” and proceed with the
completing the project with what limited information they had, the
staff delivers the proposal to their manager. Finding that the proposal
did not meet her initial requirements, the manager gets extremely
upset. Due to the pressing deadline, she may snap at her team members,
creating resentment and hurt feelings.
the one hand, the staff members may increasingly view their manager as
insensitive and demanding. On the other, the manager may believe that
her staff doesn’t listen or follow directions well. And
something changes, the cycle of unproductive behavior will continue.
could this team have done to break the cycle of unproductive behavior?
If all parties involved had training to improve their communication
skills, the work would likely have been done right the first time. The
manager would be able to give clearer instructions and encourage her
staff to ask questions. Team members would feel comfortable approaching
her if there was any confusion about the project requirements or other
issues. And the manager would be able devote her focus on the next
project, rather than correcting the present one.
Clearly, good communication skills are critical to a productive work
environment. Introducing your workers to these specific communication
techniques through LCS workshops not only helps you save money, but
increases the return on a valuable investment – your